Sustainable Success: Routines That Drive Client Value
 

Sustainable Success: Routines That Drive Client Value

By Sarita Aguirre, Blair Whitman
March 18, 2026 | 23-minute episode
Client Services Podcast
Process Improvement
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What if the routines that support personal wellness could also strengthen client relationships? Sarita Aguirre, a registered dietitian at Rising Nutrition, and Blair Whitman, vice president of client success at Homethrive Inc., explore practical parallels between managing your habits, time and energy — and delivering consistent, meaningful value to clients. 

Through themes including habit stacking, energy management and aligned routines, this episode of the LMA Podcast offers actionable ways to foster relationship-building and adding client value into daily workflows. Tune in for simple, sustainable ideas that improve follow-through and drive long-term client value — without relying on last-minute efforts.

The LMA Podcast focuses on hot topics in legal marketing and business development with conversations driven by industry professionals. Listen on SoundCloud, or find us and subscribe on Apple Podcasts and Spotify.

Learn More About Communications with the Third Edition of the LMA Body of Knowledge

The content in this feature correlates with the Client Services domain in the LMA Body of Knowledge (BoK). Dive deeper and access the latest edition of the BoK online.

The Third Edition of the LMA BoK showcases enhanced expertise across every domain, introduces new competencies in Client Services, Communications and Technology Management, features more advanced skills across all domains and broadens coverage of competitive and business intelligence skills. Plus, it emphasizes a stronger commitment to nurturing diversity, equity, and inclusion across the entirety of the BoK. Learn more.

 
 

Sarita Aguirre
Rising Root Nutrition

Sarita Aguirre, MS, RDN, LDN, CEDS-C is a registered dietitian for a company providing individualized nutrition services for those with eating disorders in Chicago. She works with patients who have eating, mood and/or anxiety disorders and collaborates with mental health professionals, doctors and psychiatrists to provide the best care possible.

 

Blair Whitman
Homethrive, Inc

Blair Whitman is a senior client strategy leader and vice president of client success at a national health and benefits technology company, where she works with complex organizations on growth, retention and long-term value creation. Her work is grounded in the belief that sustainable success is built through invisible routines, not heroic effort.

Shaped by leading in high-stakes environments and by lived experience in the unpaid family caregiving space, Blair focuses on the small, repeatable behaviors that determine whether client relationships compound or quietly erode. She is known for seeing across organizational silos, translating strategy into human terms and integrating caregiving into the core rhythms of culture, leadership and experience rather than treating it as a side initiative.

Blair brings a future-focused, deeply human approach to strategy, helping organizations build value that holds under real-world complexity.