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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
COMPETENCY
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Client Services (54)
Internal Client Communications and Feedback (17)
External Client Communications and Feedback (30)
Project Management (13)
Process Improvement (16)
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A Playbook for Modern Client Service: Where Data and AI Drive Impact
By Paul S. Grabowski
September 09, 2026 |
5-minute read
Competitive Intelligence
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Process Improvement
Proposal and Pitch Development
Business Development
Measuring What Matters: KPIs for Strategic Key Account Management
By Jacqueline Burns
September 01, 2026 |
6-minute read
Client Feedback
Firm and Practice Strategy and Planning
Financial Management and Measurement
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Customer Relationship Management (CRM)
Business Development
Sustainable Success: Routines That Drive Client Value
By Sarita Aguirre, Blair Whitman
March 18, 2026 |
23-minute episode
Client Services
Podcast
Process Improvement
LMA 40th Anniversary Member Spotlight Series: Arthur Uratani
By Arthur Uratani
October 10, 2025 |
4-minute read
Client Services
Content Type
Article
Communications
Conversations Lead the Way for Successful Client Relationship Transitions
By Deb Feder
October 02, 2025 |
5-minute read
Client Services
Internal Client Communications and Feedback
Communications
Unexpected Benefits of Proprietary Client Surveys
By Sergei N. Freiman
September 25, 2025 |
7-minute read
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Article
Business Development
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