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Client Services
Master the techniques, processes and standards by which law firms' professional staff serve the lawyers in the firm and the clients of the firm.
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Client Services (51)
Internal Client Communications and Feedback (14)
External Client Communications and Feedback (28)
Project Management (13)
Process Improvement (15)
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LMA 40th Anniversary Member Spotlight Series: Arthur Uratani
By Arthur Uratani
October 10, 2025 |
4-minute read
Client Services
Content Type
Article
Communications
Conversations Lead the Way for Successful Client Relationship Transitions
By Deb Feder
October 02, 2025 |
5-minute read
Client Services
Communications
Unexpected Benefits of Proprietary Client Surveys
By Sergei N. Freiman
September 25, 2025 |
7-minute read
Client Services
Internal Client Communications and Feedback
External Client Communications and Feedback
Content Type
Article
Business Development
Every Touchpoint Matters: Mapping and Maximizing Your Complete Client Experience
By Kyle Kraynick
September 04, 2025 |
5-minute read
Client Services
External Client Communications and Feedback
Process Improvement
Business Development
Collaborate to Elevate: Enhancing Client Service Through Cross-Firm Relationships
By Rebecca Hnatowski, Sophie Curdts Mohrmann, Debbie Leitner, Rachel Shields Williams
October 24, 2024 |
35-minute episode
Client Services
Process Improvement
Content Type
Podcast
Content Level: Essential
Marketing Management and Leadership
Beneath the Service: What Law Firm Clients Really Buy
By Sergei N. Freiman
October 15, 2024 |
9-minute read
Client Services
Project Management
Process Improvement
Business of Law
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