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A Playbook for Modern Client Service: Where Data and AI Drive Impact
 
A Playbook for Modern Client Service: Where Data and AI Drive Impact
By Paul S. Grabowski
September 09, 2026 | 5-minute read
Competitive IntelligenceClient ServicesInternal Client Communications and FeedbackExternal Client Communications and FeedbackProcess ImprovementProposal and Pitch Development
Business Development
What Is an MSO and Why Does It Matter?
 
What Is an MSO and Why Does It Matter?
By Suzanne Donnels
September 03, 2026 | 8-minute read
Business of LawBusiness Structures and TrendsProfitability and PricingFinancial Management and MeasurementBudgetingProject and Program Management
Marketing Management and Leadership
Measuring What Matters: KPIs for Strategic Key Account Management
 
Measuring What Matters: KPIs for Strategic Key Account Management
By Jacqueline Burns
September 01, 2026 | 6-minute read
Client FeedbackFirm and Practice Strategy and PlanningFinancial Management and MeasurementClient ServicesInternal Client Communications and FeedbackExternal Client Communications and FeedbackCustomer Relationship Management (CRM)
Business Development
Leading from the Middle: Takeaways from the LMA Second Chair Roundtable
 
Leading from the Middle: Takeaways from the LMA Second Chair Roundtable
By LMA International
August 27, 2026 | 5-minute read
Marketing Management and LeadershipFirm Organizational Structure and DynamicsDepartment Management and MotivationArticle
Business of Law
Back to Basics: Why Branding Is More Than a Visual Identity
 
Back to Basics: Why Branding Is More Than a Visual Identity
By Strawberry Nevill, Roy Sexton, Alissa Pinck
August 25, 2026 | 38-minute episode
Message and Strategy PlanningAdvertising and PromotionMarketing Management and LeadershipMarketing PlanningGraphic Design and BrandingPodcast
Communications
Build Your Personal Board of Directors
 
Build Your Personal Board of Directors
By Juliana Son, Alicia Brewster, Eldin Johnston, Peggy Swisher
August 20, 2026 | 5-minute read
Business Development Coaching/TrainingMarketing Management and LeadershipManagement of Individual PersonnelInfographic
Business Development